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- The player from Spain is complaining about unauthorized transactions in his bank account.
- The player failed to respond to the Complaints Team’s follow-up questions, resulting in the inability to further investigate the matter.
Player’s account verification and withdrawal is delayed.
Make sure that you have replenished the total amount to create a deposit. Mostbet’s betting markets cover a variety of outcomes and events, such as for example match winner, total goals, handicaps, corners, cards, player props, and much more. The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. The player from Czech Republic was experiencing difficulties withdrawing his winnings due to ongoing verification. The player had a Skype call with the casino for verification purposes six days prior but had not received any response since then.
Player’s account deletion request is delayed.
Despite our attempts to mediate the situation, the casino had not initially responded. After we reopened the complaint, the casino claimed the player had successfully withdrawn his funds. However, without confirmation from the player, we were forced to reject the complaint. The player from Poland had experienced a delay in one of his four cash withdrawal requests from an online casino.
Player’s withdrawal is denied by Mostbet.
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Player facing deposit issues.
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After he submitted his complaint to us, we had facilitated communication between him and the casino. The casino eventually confirmed that the phone number had been successfully linked to the player’s account and the verification process had been completed. Consequently, we had to reject his complaint as there was nothing more we could have done. The casino had claimed the money was transferred, although the player had not received it. After the player’s persistent complaints and our intervention, we had prompted the casino to provide evidence of the transaction. The casino then provided a transaction ID, and the player confirmed receiving the money after 16 days.
Player’s account access and withdrawal delayed indefinitely.
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- However, as the player did not respond, the complaint was rejected.
- The casino had acknowledged their mistake and offered to refund the lost amount.
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The player from India had been unable to withdraw his winnings due to a technical error that had prevented him from updating his mobile number on the online casino site. Despite having submitted the required KYC documents, the issue had remained unresolved. After he contacted the complaints team and provided all necessary details, his issue was successfully resolved and he was able to receive his withdrawal. The complaints team then marked the complaint as ‘resolved’ in their system.
Waiting for casino to reply
We calculate a casino’s Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino’s estimated revenues, complaints from the players, T&Cs, blacklists, and so on. We really appreciate your trust, and your feedback helps us to become better and please our customers even more! The next time you start it, you will have access to the updated version. Go to the personal account of the market and change the geo-reference of the account. Note that the application form will not specify Mostbet bd contact number.
The player from Brazil is experiencing difficulties withdrawing his funds. The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. The player from the Czech Republic is not able to withdraw his winnings due to missing phone number verification. The player from Chile is having difficulties withdrawing his winnings and his account was frozen. We closed the complaint because the player stopped responding to our questions.
However, the issue was resolved successfully as the player had confirmed receiving his winnings. The player from Peru had his winnings of 580 PEN withheld by Mostbet Casino, who claimed a violation of rule 2.10. However, the player insisted that he hadn’t committed any foul and, despite repeated requests, the casino refused to clarify which specific rule had been broken. The player’s issue had been related to a sports betting game and he hadn’t used any bonus. After the intervention of the Complaints Team, the casino had informed the player that his winning bet had been verified and credited to his account. The player confirmed receipt of his winnings, and the complaint was subsequently marked as resolved.
Player’s experiencing difficulties withdrawing his winnings.
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Despite multiple requests, the player failed to provide the necessary communication with the casino. Consequently, the complaint was rejected due to a lack of response from the player. The player from Brazil mostbet faced difficulties in withdrawing funds, with all requests being rejected due to alleged system instability. Despite having contacted Support, he received no timeframe for when he could retrieve his money.
The player was asked to respond to this, but there was no reply so the complaint was rejected. The player from India has been waiting for a withdrawal for less than two weeks. We contacted the casino and found out that for some reasons the withdrawal requests were declined and the money was returned to the player. The player continued to play with his funds until his balance became zero. The player from Bosnia and Herzegovina is experiencing difficulties withdrawing his winnings due to ongoing verification. Since the casino hasn’t provided any alternative solution to verify the player, we were forced to close this complaint as ‘unresolved’.
The casino did not agree with casino.guru opinion, and the case was closed in favour of player. Later, the case was reopened, and the player received a refund that was relevant. Unfortunately, after receiving the refund, the player encountered another issue. However, we did not consider the issue to be relevant for a refund, so we rejected the case. The player from Thailand is experiencing difficulties with an attempt to withdraw a relatively small amount of 5,020 THB in winnings. The player from Ukraine had faced a full KYC request after making a second deposit and using a VPN, despite the loss of his first deposit.
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